Refund & Cancellation Policy

1. Overview

This policy explains how Prime Dine Vibe handles cancellations, deposits, refunds and complaints for table reservations, private dining, events and collection orders. It applies from 1 August 2026.

2. Standard table reservations

Standard table bookings do not require a deposit. If your plans change, please cancel or amend at least two hours before your booking so we can offer the table to other guests.

3. Private dining deposits

• Cancelled more than 7 days before the event: full deposit refunded.
• Cancelled 3–7 days before the event: 50% of the deposit refunded, or the full deposit transferred to a new date within 90 days.
• Cancelled less than 72 hours before the event: the deposit is non-refundable, as food and staffing have already been arranged.

4. Changes to guest numbers

Guest numbers can be reduced without charge up to 72 hours before a private event. After that, the confirmed number is charged in full. Increases are accepted subject to room capacity and kitchen availability.

5. Collection orders

Orders for collection can be cancelled free of charge before the kitchen begins preparation. Once cooking has started, we may be unable to cancel or refund the order.

6. If something is not right

If a dish is not as described or not prepared to the standard you expect, please tell your server straight away. We will replace the dish or remove it from your bill. It is much harder for us to put things right after you have left.

7. How refunds are paid

Approved refunds are returned to the original payment method. Card refunds usually appear within 7–10 working days, depending on your bank; mobile-wallet refunds are usually processed within 3 working days. Cash payments are refunded in cash or by bank transfer.

8. Events beyond our control

If we must cancel a booking because of circumstances beyond our control — such as severe weather, utility failure or government restrictions — we will offer a new date or a full refund of any deposit paid.

9. Contact

To cancel, change a booking or discuss a refund, contact us through our Contact page, by email at contact@primedinevibe.com or by phone on +880 1740-449950. Please include your name, booking date and the phone number used for the reservation.